Disclosures
Transparency Seal
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- 2023 (updated 07/16/2024, uploaded 03/27/2024)
- 2022 (updated 09/19/2023, uploaded 3/30/2023)
- 2021 (updated 07/08/2022, uploaded 3/30/2022)
- 2020 (Uploaded 09/29/2021)
- 2019 (Uploaded 08/03/2020)
- 2018 (Uploaded 09/13/2019)
- 2017 (Uploaded 07/31/2018)
- 2016 (Uploaded 08/30/2017)
- 2015 (Uploaded 05/05/2016)
- 2023, 2022, 2021, 2020, 2019, 2018, 2017, 2016, 2015
- 2023, 2022, 2021, 2020, 2019, 2018, 2017, 2016
- 2023, 2022, 2021, 2020, 2019, 2018, 2017
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- Results of survey for FY 2023, 2022, 2021, 2020, 2019
- 2023 Guidelines on the Implementation of Harmonized Client Satisfaction Measure
- 2022 Guidelines on the Implementation of Harmonized Client Satisfaction Measure
- 2020 Enhanced Standard Methodology for the Conduct of Customer Satisfaction Survey
- 2019 Standard Methodology for the conduct of the customer satisfaction survey
- Continuous improvement plan for FY 2021, 2020
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