QUESTION COMPLIANCE ANS SUPPORTING DOCUMENTS
1.a Does the GOCC disclose a policy that: Stipulates the existence and scope of its effort to address customer's welfare?
  1. LLFC Corporate Governance Manual (LLC-COO-PM-003.04), pages 56 to 57 C. Formal Recognition of Stakeholders, D. Employees, E. Customers, F. Suppliers
  2. The “About Us” section was enhanced to incorporate LLFC’s improved Quality Policy, emphasizing climate‑related responsibility, customer satisfaction, and a strong commitment to continuous learning and organizational improvement.
  3. Adopted a Policy on Occupational Safety and Health Standards (Office Circular No. 24-017)
1.b Does the GOCC disclose a policy that: Elaborates its efforts to interact with the communities in which they operate?
  1. LLFC Corporate Governance Manual (LLC-COO-PM-003.04) pg. 55 - B. CSR Principle.
  2. CSR Statement - disclosed in the LLFC website
1.c Does the GOCC disclose a policy that: Ensure that its value chain is environmentally friendly or is consistent with promoting sustainable development?
  1. LLFC Corporate Governance Manual (LLC-COO-PM-003.04) pg. 57 H. Environment
  2. LLFC Annual Report 2025 page 30 - Environment
2.a Does the GOCC disclose the activities that it has undertaken to implement the abovementioned policies? (Customer health and safety)
  1. LLFC Annual Report 2025 page 32 - Customer and Employee Safety, Health and Wellness
2.b Does the GOCC disclose the activities that it has undertaken to implement the abovementioned policies? (Interaction with the communities)
  1. Disclosed in LLFC website the CSR Activities for the year 2025
  2. LLFC Annual Report 2025 page 31 - Community
2.c Does the GOCC disclose the activities that it has undertaken to implement the abovementioned policies? (Environmentally friendly value chain)
  1. Disclosed in LLFC website the CSR Activities for the year 2025
  2. LLFC Annual Report 2025 page 30 - Environment
3. Does the GOCC have a separate corporate social responsibility (CSR) report/section or sustainability report/section?
  1. Disclosed in the LLFC website the CSR Activities in 2025
  2. LLFC Annual Report 2025 page 29 to 33 - Corporate Social Responsibility
4. Where stakeholder interests are protected by law, stakeholders should have the opportunity to obtain effective redress for violation of their rights. Does the GOCC provide contact details via the company's website or Annual Report which stakeholders (e.g. customers, suppliers, general public etc.) can use to voice their concerns and/or complaints for possible violation of their rights?

  1. Customer Assistance Channels and Feedback Form disclosed in Office Circular 22-037, series of 2022: Guidelines on Customer Assistance and Customer Complaints Management - E page 3

    Specific email at customercare@lbpleasing.com located at the LLFC website
  2. Added to Feedback and Complaints Mechanism, page 60 in the LLFC Citizen's Charter that provide the citizens/ clients with all the information pertinent to submitting or filing their feedback and complaints upon transacting the agency. It includes feedback submission and processing, complaint fining and processing and contact information that is aligned with the requirements of ARTA, BSP,SEC related to such.
  3. For concerns and complaints, may access thru Contact Us in LLFC website
  4. For inquiries and Complaints Data Protection Officer Email: dpo@lbpleasing.com
  5. LLFC Annual Report 2025 page 50 Customers Assistance and Complaints
5.a Performance-enhancing mechanisms for employee participation should be permitted to develop. Does the GOCC explicitly mention the health, safety and welfare policy for its employees?
  1. LLFC Corporate Governance Manual (LLC-COO-PM-003.04) page 57 - Health and Safety
  2. LLFC Annual Report 2025 page 32 - Customer and Employee Safety, Health and Wellness
5.b Does the GOCC publish data relating to health, safety and welfare of its employees?

LLFC Annual Report 2025 page 32 - Customer and Employee Safety, Health and Wellness

5.c Does the GOCC have training and development programs for its employees?
  1. Human Resource Management Policies and Procedures Manual (LLC-CSG-PM-018.01) - Chapter I - Talent Management - Learning and Development
  2. Corporate Training Plan 2025
  3. Employees' Trainings and Activities FY2025 document is uploaded in the LLFC Website
5.d Does the GOCC publish data on training and development programs for its employees?
  1. Employees' Trainings and Activities FY2025 document is uploaded in the LLFC Website
  2. LLFC 2025 Annual Report page 24 to 27 - Employee Training and Development
6.a Stakeholders including individual employee and their representative bodies, should be able to freely communicate their concerns about illegal or unethical practices to the board and their rights should not be compromised for doing this. Does the GOCC have procedures for complaints by employees concerning illegal (including corruption) and unethical behavior?
  1. 1. The Whistleblowing policy of the Corporation was revised in June 2025 to align with the latest issuance from GCG and uploaded on the LLFC website. VI. Specific Guidelines - OC25-003 page 5-8
  2. LLFC 2025 Annual Report page 23 - Whistleblowing Policy
6.b Does the GOCC have procedures to protect an employee/person who reveals illegal/unethical behavior from retaliation?

Revised Whistleblowing Policy OC 25-003, page 5 VI.2. Rights of Whistleblowers